This Privacy Policy explains what personal data hbbaji collects from players in Bangladesh, how that data is used, who it may be shared with, how it is protected, and what rights you hold over your personal information. We are committed to handling your data with transparency, care, and full respect for your privacy.
hbbaji ("we", "our", "us") operates the online sports betting and casino platform accessible at hbbaji.app. We understand that the privacy of our players is important, and we take our responsibility as custodians of your personal data seriously. This Privacy Policy sets out, in plain and formal terms, how hbbaji collects, processes, stores, and protects personal data provided by or generated about users of our platform.
This Policy applies to all persons who access, register on, or interact with the hbbaji platform, including registered account holders, visitors who browse without registering, and any individual who contacts hbbaji through our customer support channels. By using the hbbaji platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.
Note: This Privacy Policy should be read alongside the hbbaji Terms & Conditions. Together, these two documents govern the entire relationship between you and hbbaji. In the event of a conflict between the two documents on a data-related matter, this Privacy Policy shall prevail.
hbbaji collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we may collect include, but are not limited to, the following:
Important: hbbaji does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data except where health-related information is voluntarily disclosed by a player in the context of a responsible gaming self-exclusion or problem gambling support request. Such disclosures are treated with the highest level of confidentiality.
hbbaji collects personal data through the following channels and mechanisms:
The majority of the personal data hbbaji holds about you is provided directly by you during the following interactions:
When you access and use the hbbaji platform, certain technical data is collected automatically through our servers, analytics tools, and cookie mechanisms. This includes your IP address, device information, session activity, and navigation behaviour within the platform.
In certain circumstances, hbbaji may receive personal data about you from third parties, including:
hbbaji processes personal data only for defined, legitimate purposes. The table below summarises the primary purposes for which your data is used and the type of data involved in each purpose.
| Purpose | Data Used |
|---|---|
| Account registration and identity verification (KYC) | Identity data, contact data, NID / passport |
| Processing deposits and withdrawals in BDT | Financial data, transaction data, identity data |
| Delivering sports betting and casino game services | Gameplay data, account data, session data |
| Administering bonuses and promotional offers | Account data, transaction data, gameplay data |
| Providing customer support and resolving disputes | Identity data, communications data, transaction data |
| Fraud detection, security, and anti-money laundering (AML) compliance | Technical data, financial data, identity data |
| Responsible gaming monitoring and player protection | Gameplay data, financial data, responsible gaming tool usage |
| Platform analytics and service improvement | Technical data, behavioural data (pseudonymised) |
| Sending service notifications and account alerts | Contact data (email, mobile number) |
| Sending promotional communications (where you have consented) | Contact data, gameplay preferences |
hbbaji does not process your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
hbbaji processes personal data on one or more of the following legal bases, depending on the specific processing activity:
hbbaji does not sell your personal data to third parties. We do not share your personal data with external organisations for their own marketing purposes. Personal data is shared only in the following limited circumstances:
hbbaji works with carefully selected third-party service providers who process personal data on our behalf and under our instructions. These include:
All third-party service providers engaged by hbbaji are required to implement appropriate technical and organisational security measures and to process personal data only for the purposes specified by hbbaji.
hbbaji may be required to disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulation. In such cases, hbbaji will disclose only the minimum data necessary to fulfil the legal requirement and will notify the affected player where legally permitted to do so.
No Cross-Border Transfers Without Safeguards: Where personal data is transferred to service providers located outside Bangladesh, hbbaji ensures that appropriate safeguards are in place — such as contractual data protection clauses — to maintain the same standard of protection afforded by this Privacy Policy.
hbbaji uses cookies and similar tracking technologies on the hbbaji.app website to deliver core platform functionality, remember your preferences, and collect anonymous analytics data that helps us understand how players interact with the platform.
You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies through the browser's privacy or settings menu. Please note that disabling strictly necessary cookies will prevent you from logging in to your hbbaji account and using core platform features. Disabling analytics or marketing cookies will not affect your ability to bet or play games on hbbaji.
hbbaji implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes the following measures:
While hbbaji takes all reasonable steps to secure your personal data, no internet-based system can be guaranteed to be completely immune from attack. You play an important role in protecting your own data by keeping your hbbaji account credentials secure and by notifying us immediately at [email protected] if you suspect that your account has been compromised.
hbbaji retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:
When personal data is no longer required, hbbaji securely deletes or anonymises it in accordance with our internal data destruction procedures.
Subject to applicable law, you have the following rights in relation to the personal data that hbbaji holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered account username.
hbbaji will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, and you will be notified of any extension.
The hbbaji platform is strictly intended for adults aged 18 and above. hbbaji does not knowingly collect, process, or retain personal data from individuals under the age of 18. If hbbaji becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and you have reason to believe that a person under the age of 18 in your care has registered on hbbaji or submitted personal data to hbbaji, please contact us immediately at [email protected] so that we can take prompt action.
18+ Policy: Age verification is a mandatory step in the hbbaji account registration and KYC process. We use identity document checks and third-party verification services to confirm that all registered players meet the minimum age requirement before full account access is granted.
The hbbaji platform may contain references to or integrations with third-party services, including game studios (such as Pragmatic Play, Evolution Gaming, and Spribe) and payment service providers (such as bKash and Nagad). When you interact with these third-party services — for example, when you play a game delivered by a third-party studio within the hbbaji Casino lobby — those third parties may process certain data about your session in accordance with their own privacy policies.
hbbaji is not responsible for the privacy practices of third-party game studios or payment providers. We encourage you to review the privacy policies of any third-party service you interact with. hbbaji selects third-party partners carefully and requires them to maintain appropriate data protection standards as a condition of their engagement with the platform.
hbbaji reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. The current version of this Privacy Policy is always accessible at hbbaji.app/privacy-policy, and the effective date at the top of this document will be updated whenever a material change is made.
Where a material change is made to this Privacy Policy, hbbaji will notify registered players by sending a notification to the email address associated with their account. Your continued use of the hbbaji platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the updated Policy, you should cease using the platform and contact [email protected] to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that hbbaji holds about you, please contact our data support team. We are committed to responding promptly and transparently to all privacy-related enquiries.
Data enquiries email: support@hbbaji.app
Please use the subject line "Privacy Enquiry" or "Data Rights Request" in your email and include your registered hbbaji account username to help us locate your records efficiently. hbbaji aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 days.
Complaints: If you are not satisfied with hbbaji's response to a privacy-related concern, you have the right to escalate your complaint through the hbbaji dispute resolution process. Details of this process are available from the customer support team upon request.
hbbaji respects your rights over your personal data. Here is a summary of what you are entitled to request at any time by contacting support@hbbaji.app.
You may request a copy of all personal data hbbaji holds about you. We will provide this in a clear, structured format within 30 days of a valid request.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations.
You may request that hbbaji restricts the processing of your data in certain circumstances — for example, while the accuracy of data is being verified following a rectification request.
Where processing is based on your consent or on a contract, you may request that we provide your data in a machine-readable format suitable for transfer to another service.
You have the right to object to processing of your personal data for direct marketing at any time. You may also object to processing based on legitimate interests, subject to applicable law.
Beyond the legal requirements, hbbaji takes a proactive approach to data protection and player privacy across every aspect of the platform.
Every connection between your device and hbbaji.app is protected by industry-standard 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal data are never transmitted in plain text.
hbbaji does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is used exclusively to deliver and improve the hbbaji platform services.
Our identity verification process protects both the platform and its players from fraud, money laundering, and identity theft. Verified accounts enjoy full access to withdrawals and premium features.
All financial transactions — whether via bKash, Nagad, Rocket, Upay, or card — are processed through encrypted, authenticated channels. CVV data is never stored on hbbaji servers.
Promotional emails and personalised offers are sent only to players who have explicitly opted in. You can withdraw your marketing consent at any time by emailing [email protected].
hbbaji's systems and data handling procedures are reviewed regularly by qualified security professionals to identify vulnerabilities and ensure ongoing compliance with best practices in data protection.
Now that you understand how hbbaji protects your privacy, you can explore the platform with confidence. Browse our cricket betting markets, try the casino, or check our FAQ for any remaining questions.
Privacy enquiries · support@hbbaji.app · Response within 24 hours